CONFIDENT CONVERSATIONS
by Brad DeHaven
How important are the words in our communication. In fact, our communication is actually 93% non-verbal and only 7% of our words comprise of total conversation!
The major contribution of any conversation comes from voice inflection, body language, appearance and listening skills. In this book author describes The Seven Conversation Principles which influence the conversation and shows the technique of handling these principles for effective conversation.
It is an excellent book which every professional should read.
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